Delivery & Returns


DELIVERY


 

UK DELIVERY

FREE STANDARD DELIVERY ON ALL ORDERS OVER £60  (Unless stated otherwise)

Delivery costs £3.95. UK deliveries within 3-5 working days.

Next Day Delivery costs £5.95.

During busy and sale periods next day delivery will be unavailable and please allow 5-7 working days.

 

EUROPEAN DELIVERY

Delivery costs £10. European delivery within 3-7 working days.

 

WORLDWIDE DELIVERY

Delivery is £15.00 and normally takes up to 10 working days

Please note that we do not deliver to Russia or Canada

Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay

 

NEXT DAY DELIVERY

If you order Next Day Delivery by 3pm, Monday to Thursday, you will receive your goods the next day**. Please note the cut off for next day delivery on jewellery is 12pm. If you place an order after 3pm on a Thursday on a next day service you will not receive this until the following Monday, we do not deliver on Saturdays.

If you order anytime after 3pm on a Friday and over the weekend, you will receive your goods on the Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.

During busy sale periods Next Day Delivery option may not be available. Any changes will be stated in delivery information.

We do not deliver on a Bank Holiday so please be aware of any upcoming ones when you order!

**Provided our carriers services are functioning normally and there are no adverse weather conditions, or other factors which are out of our control.

We aim to dispatch all orders received before 3pm on the same day. We aim to dispatch any orders placed after this the following day, except Friday when we aim to dispatch on the following Monday or next working day if the Monday is a public holiday. These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse.


Please note that we do not deliver to PO Boxes.

 

RETURNS



NON-FAULTY GOODS

If you are not happy with your Fiorelli goods you can return your order to the returns address below. We highly recommend that you return your items via registered post.

Please clearly state on the returns form whether you require a refund or a like for like exchange. Goods must be returned to us within 14 days from receipt of your goods and you will be responsible for the cost of returning the goods to us. We endeavour to process your return within 7 days from the date of return.

We will not accept any returns for non-faulty items that have been used and/or tags removed.

Please note, we cannot accept returns of personalised items.

An extended returns period is offered on items bought between 1st December and 23rd December. You will have until 7th January to return any items you are not happy with, providing the items have not been used and the tags still remain on the product.

 

FAULTY GOODS

If you want to return a product that you have identified as faulty you must contact us prior to returning the goods.

As we are unable to reimburse you for the cost of the returns postage, we offer a free collection service for any faulty goods. Please contact us on +44 (0) 1252 533 561 or enquiries@fiorelli.com to arrange your collection.

If you have returned the goods to us within the warranty period and we can verify the goods as faulty, we shall offer you a full refund or replacement (depending on stock availability).

 

ALL GOODS

If you have any queries regarding our returns process please do not hesitate to contact us at enquiries@fiorelli.com.

All goods which have been returned for refund in line with our Returns and Refunds policy will be credited using the same method originally used by you, at the price paid for the goods, including sales taxes and original shipping charges.

Hygiene - Please note that in the interests of hygiene, earrings cannot be returned, unless they are faulty.

Returns Address: Fiorelli Web Returns, First GB Logistics Ltd, Zone 3 Kenfig Ind Est, Margam, Port Talbot, SA13 2PE