Returns

If you are not happy with your goods please read below for our returns policy

Returns and Refunds policy


Non-faulty Goods
If you are not happy with your goods you can return your order to the following address. It is your responsibility to arrange this and pay for the return. Goods must be returned within the cancellation period; this commences upon receipt of your item and ends 14 days later. We will not accept any returns for non-faulty items that have been used and tags removed.
Items returned outside the above time frames are only accepted at our discretion and can only be refunded as an 'on-line store credit'.


Faulty Goods
In the unlikely event that our goods are faulty, please follow the procedure outlined below to request a RN and to return the goods. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty we shall offer you a refund or replacement.


All Goods
All returned items must have a Return Number (RN). You may obtain a RN by calling us on 01252 533 561 or by emailing enquiries@fiorelli.com within the cancellation period. This RN number should be written on your original invoice and on the return label. Unidentified returns may be returned to the sender. We request that all goods are returned within 14 days of the date of your request for a RN.
All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the price paid for the item, including sales taxes but excluding shipping charges unless the item is faulty.

Hygiene - Please note that in the interests of hygiene, earrings cannot be returned, unless they have remained in their original wrapping or are faulty.

Returns Address: TLG Brands (Website), Unit 2, Mill House, Eelmoor Road, Farnborough, Hampshire, GU14 7QN