Terms & Conditions

This statement may change and should be viewed regularly. Any changes made will also be notified through our newsletter and updated on our website.

Terms and Conditions

Price Protection Promise

A promise to our customers that we will protect the pricing of our product in the online space.

If you, the customer, have not yet purchased the product from us but have found it cheaper elsewhere
- We will offer the product at the lower price and give an additional 10% off provided you buy from www.fiorelli.com
- Proof of the lower price must be provided from the same day to reflect the lower price via a screen shot or a link to an approved stockist site,
- If approved & verified by customer services a discount code will be issued via email and will be valid for 3 working days
If you, the customer, have already purchased from us and find the product cheaper elsewhere
- We will refund you with the price difference, plus an additional 10%
- You must send proof from the same day that the same product can be found cheaper elsewhere via a web link to the lower price or a screen shot.
- If approved by customer services your payment card will be credited within 3 working days (plus a further 3-5 days for funds to appear in your account)

1. Price honour and discount offer only applies to purchases on our official online website www.fiorelli.com
2. Offer only applies to same currency prices
3. Proof of lower price must be supplied (Email confirmation / Web link to site with proof of date)
4. Site with lower price must be an accredited Fiorelli stockist (eg. Not eBay or Amazon)
5. Policy applies to online comparisons only
6. Policy applies to same items in the same colour
7. The product on the alternate website must be in stock and available for delivery immediately
8. Fiorelli.com must have the product in stock
 

Competitions

The following terms and conditions to apply to competitions and prize draws on this website, Facebook and/or Twitter unless otherwise stated:
1. Prize draws and competitions are not open to employees (and their immediate families) of TLG Brands, their agents, or anyone connected with the competition or prize draw in question.
2. Only one entry per person. Collective and/or proxy entries are not allowed.
3. All prizes are subject to availability and TLG Brands reserves the right to exchange them for items of equal or greater value.
4. Prizes are non-transferable and cannot be exchanged for cash.
5. A winner(s) will be drawn at random from all valid entries received by the closing date. In respect of competitions.
6. No correspondence will be entered into regarding the selection of the winner(s).
7. To request the name and county of the winner(s), please send a stamped self-addressed envelope to TLG Brands, 20 Broadway Chambers, Hammersmith Broadway, London, W6 7AF

8. If you are under the age of 16, you must obtain permission from your parent/guardian before you enter this competition.
9. Prizes unclaimed after 60 days will be deemed to have been forfeited and TLG Brands reserves the right to offer the prize to another entrant.
10. The prize draws and competitions are governed by English law and are subject to the exclusive jurisdiction of the English Courts.
11. By entering a prize draw or competition, each entrant agrees to be bound by these terms and conditions

#MyFiorelliStyle Competition

We’d simply love to see how you’re working it into your own
individual styles. Take a snap and share it with us via Twitter (@Fiorelli_Bags), Instagram (/Fiorelli_Bags) and Facebook (/FiorelliBags) using the hashtag #MyFiorelliStyle. We’ll feature the most inspiring outfits, and you’ll also be in with a chance to win a £100 Fiorelli gift voucher.
A winner will be chosen at the end of March, June, September and December and announced via our social media channels.

Gift with Purchase Terms and Conditions
1. To qualify customers must purchase a product from Fiorelli.com
2. Only one free gift with purchase product per customer/household
3. If all or part of the order is returned resulting in an order value under the gift with purchase threshold, the free gift must also be returned
4. Alternatively, should you wish to keep the gift with purchase, we will charge you for the value of this product
5. Offer is not available in conjunction with any other offers
4. Offer is valid for UK customers only. Orders outside of Europe will not recieve the free gift.
5. Offer only available at www.fiorelli.com and runs until stocks last.

Product Bundle Promotions
1. Only available on selected colours and styles as displayed Fiorelli.com.
2. Must be purchased as a promotion bundle as displayed at Fiorelli.com
3. If you wish to return any item of the bundle (Gift box, purse, handbag etc) the complete bundle must be returned or you will be charged the full and original price for all other items kept within the bundle.
4. Promotional bundles are only available at Fiorelli.com
5. Limited period only while stocks last.

Privacy Policy
If you order with us and/or sign up for our newsletter or email alerts we shall retain your details so that we can deal with your order and/or send you alerts. We shall not sell or rent your name, addresses, email addresses or other personal information without your consent.


If you wish any or all of your personal information submitted to be removed from our database at any time, or if you do not wish to receive any marketing information from us, or if you wish to update or correct any inaccuracies in the personal information we hold about you or, if you have any other comments e-mail us at info@fiorelli.com.

Cookies

What are Cookies?
Cookies are text files containing small amounts of information that allow our website to recognise your device. They are then downloaded to your device when you visit the website, if you agree to the site doing this. The cookies are then sent back to our website on each subsequent visit, or to another website that recognises that cookie.

Cookies are very useful as they allow our website to recognise your device and are widely used to make websites work more efficiently, to let you navigate between pages, to remember your preferences and to generally improve your user experience on our website. They can also help to ensure that any adverts you see online are tailored to be more relevant to you and your interests.

Our website uses cookies to distinguish you from other users of www.fiorelli.com. This helps us to make improvements to provide you with a better user experience when you browse our site. Some of the cookies we use are called ‘analytical cookies’; these allow us to recognise and count the number of visitors to our site, and to also see how they move around the site when they are browsing. This helps us to improve the user journey on our site, by ensuring that users are finding exactly what they are looking for.

Cookies do not contain any confidential information about our visitors, such as your home address, telephone number or credit card details. We will never share or exchange cookies with any other websites, however please note that our affiliates may also use cookies that we have no control over.

Unless you have adjusted your browser settings so that it refuses cookies, our system will issue cookies and download them onto your device when you enter our website. If you do not want to allow us to download any cookies onto your device then please adjust your settings in the Tools section of your browser.

If you don’t change your browser and continue to use our site, we will assume that you consent to us continuing to download cookies onto your device.

Whether or not you allow us to download cookies is completely up to you. However, if you choose to disable cookies by changing your browser settings our website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies you will have to update your preferences with us again. If you use a difference device, computer profile or browser you will have to tell us your preferences again.


Prices and Ordering
No contract is created until we have accepted your order and sent you an email confirmation. If you do not receive an email confirmation within one working day please contact us (details are below) to check whether we have received your order. In the event that the product is listed at an incorrect price due to a typographical error or an increase in prices that has not been updated on this site we will not process your order and will instead alert you immediately to the actual price of the goods. You will then have the option to proceed at this updated price.


Delivery
FREE STANDARD DELIVERY ON ALL ORDERS OVER £50. UK deliveries within 5 working days. *

* Please note during sale periods delivery is not free and orders will be charges £3.95

UK Next Day Delivery costs £5.95.

European delivery costs €10. European delivery within 3-7 working days.

Worldwide delivery costs £15.00

If you order Next Day Delivery by 3pm, Monday to Thursday, you will receive your goods the next day*. Orders placed after 3pm on Thursday will not be sent until Friday, next day delivery does NOT include Saturdays, therefore will be devliered Monday. If you order anytime on Saturday or Sunday, you will receive your goods on the Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.
We do not deliver on a Bank Holiday so please be aware of any upcoming ones when you order!

*Provided our carrier's service is functioning normally and there are no adverse weather conditions, or other factors which are out of our control.

We aim to dispatch all orders received before 3pm on the same day. We aim to dispatch any orders placed after this the following day, except Friday when we aim to dispatch on the following Monday or next working day if the Monday is a public holiday. These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse.

CHRISTMAS DELIVERY

The last order day for guaranteed UK and International delivery in time for Christmas is Thursday 19th December.

Please be aware that external factors beyond our control (such as strikes, adverse weather conditions affecting parts of our fulfilment network) may delay your order. Please note that our last order dates are based on normal conditions so in exceptional conditions your order might arrive after Christmas despite you ordering before the date provided.

Returns and Refunds policy

Non-faulty Goods
If you are not happy with your goods you can return your order to the following address. It is your responsibility to arrange this and pay for the return. Goods must be returned within the cancellation period; this commences upon receipt of your item and ends 14 days later. We will not accept any returns for non-faulty items that have been used and tags removed.
Items returned outside the above time frames are only accepted at our discretion and can only be refunded as an 'on-line store credit'.


Faulty Goods
In the unlikely event that our goods are faulty, please follow the procedure outlined below to request a RN and to return the goods. If you have returned the goods to us within a reasonable amount of time and we agree that the goods are faulty we shall offer you a refund or replacement.


All Goods
All returned items must have a Return Number (RN). You may obtain a RN by calling us on 01252 533 561 or by emailing enquiries@fiorelli.com within the cancellation period. This RN number should be written on your original invoice and on the return label. Unidentified returns may be returned to the sender. We request that all goods are returned within 14 days of the date of your request for a RN.
All goods which have been returned in line with the Returns and Refunds policy will be credited to the original purchaser’s credit card at the price paid for the item, including sales taxes but excluding shipping charges unless the item is faulty.

Hygiene - Please note that in the interests of hygiene, earrings cannot be returned, unless they have remained in their original wrapping or are faulty.

Returns Address: TLG Brands (Website), Unit 2, Mill House, Eelmoor Road, Farnborough, Hampshire, GU14 7QN

Voucher Codes and Sale Exclusions

Voucher codes can only be redeemed on full price items. No voucher codes can be used on sale items.

No voucher codes or discounts can be used against the 'Hope' bag or 'Rosie Bella' bag as these are charity bags, with proceeds going to Cancer Research UK.

Offer codes and discounts do not apply to Fiorelli Jewellery.

General


TLG Brands Limited do not sell, rent or loan any identifiable information regarding our customers to third parties without your consent.
We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure personal information you give us is kept secure and processed fairly and lawfully.
For our newsletter subscription, we will ask for your name and email address. Postal address, contact telephone number and date of birth are optional but may be used to tailor promotions to your requirements.
Email alerts and newsletters will be sent to inform of new products, events and special promotions from TLG Brands Limited and the brands that they represent.
For competition entries, we will ask for your name, email address, postal address and contact telephone number. Date of birth is optional.
If you do not want to receive further email alerts from TLG Brands Limited, you can opt out by checking the box on the entry form.
If you no longer wish to receive email alerts, please simply unsubscribe from the email by clicking the unsubscribe link or send an email to our customer services department on info@fiorelli.com, writing ‘unsubscribe’ in the subject heading.
TLG Brands Limited accepts no responsibility for the content of any site to which a hyperlink from this site exists. Such links are provided for you your convenience on an ‘as is’ basis with no warranty, express or implied, for the information provided within them.
If you have any comments or queries relating to our privacy policy, please email info@fiorelli.com.

We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure personal information you give us is kept secure and processed fairly and lawfully.
For our newsletter subscription, we will ask for your name and email address. Postal address, contact telephone number and date of birth are optional but may be used to tailor promotions to your requirements.
Email alerts and newsletters will be sent to inform of new products, events and special promotions from TLG Brands Limited and the brands that they represent.
For competition entries, we will ask for your name, email address, postal address and contact telephone number. Date of birth is optional.
If you do not want to receive further email alerts from TLG Brands Limited, you can opt out by checking the box on the entry form.
If you no longer wish to receive email alerts, please simply unsubscribe from the email by clicking the unsubscribe link or send an email to our customer services department on info@fiorelli.com, writing ‘unsubscribe’ in the subject heading.
TLG Brands Limited do not sell, rent or loan any identifiable information regarding our customers to third parties without your consent.


You acknowledge that we cannot guarantee and are not in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.
We shall have no liability to you for any loss of profits, business or revenue, damage to goodwill, economic and/or other loss that was not reasonably foreseeable by us at the time you entered into the contract to buy goods from us. We do not guarantee that our Site will be compatible with your computer, and we accept no liability for any corruption or loss of data held on your computer, or any liability for any other loss or damage of any kind caused to your computer resulting from the use of our Site.


These terms and conditions (“T&C”) constitute the entire agreement between you and us regarding your use of this Site and purchase of goods, and supersede any other terms and conditions, agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and us in relation to such matters. Your ordering of goods and use of the Site shall be deemed to be your acceptance of the T&C. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the T&C, those rules, code of conduct or other matter shall prevail over the T&C. No oral explanation or oral information given by any party shall bind us nor alter the interpretation of the T&C. You confirm that, in agreeing to accept the T&C, you have not relied on any representation save insofar as the same has expressly been made a representation in the T&C and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the T&C save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the T&C.
No waiver by Us of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same provision or other provision.
If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.


We shall have no liability to You for any delay in performance to the extent that such delay is due to any event outside Our reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, subcontractor delays, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If We are affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.
The T&C will be governed by and construed in accordance with the laws of England and you irrevocably submit to the non-exclusive jurisdiction of the courts of England.
Material published on this Site is the copyright of TLG Brands Ltd or its licensors. All rights reserved.

Company Details:
All contracts for the sale of goods are placed with:
TLG Brands Limited, Unit 2, Mill House, Eelmoor Road, Farnborough, Hampshire, GU14 7QN

Company registration no. 6631593 (registered in the UK)
Company VAT no. [ GB 927315620 ]
Telephone No. 01252 533561
Email address: info@fiorelli.com