We hope that you and your families are safe and healthy during these uncertain times. We share your concerns about the spread of COVID-19 and we wanted to reassure you that the safety and welfare of our customers and teams are of the utmost important to us.
Please know that we are closely following the advice from the local and national health authorities and we have since taken a number of steps that we want to share with you.
At this point, sadly all of our stores are currently closed. Whilst we can’t welcome you in our stores right now, our web teams are ready to assist you. We will keep you updated with our future plans for when our stores re-open in line with the government guidelines.
Please be assured we have put secure regulations in place to support all of our employees, including working from home schemes and flexible working hours. We, as a company, want to remain as positive as we can, and our dedicated team is here for you and willing to answer any queries you may have via email, social media and phone.
As the situation progresses, we are ready to make any necessary changes where needed. Keep an eye out for any updates we send out!
Here’s what you need to know…
We have extended our returns policy to 35 days, so you have more time to decide whether the style is right for you. Please note all our returns are placed in quarantine for 72 hours, so there could be a delay when coming to process returns and refunds. You can find more information on our returns policy here.
We have now reduced our free delivery threshold so that all orders over £30 are eligible for free UK standard delivery. Please be advised that our delivery couriers are offering contactless deliveries to align with government health and safety regulations, ensuring we can deliver your order as safely as possible.
Our team members have created lots of amazing lifestyle content over the last few months that we still wish to share with you. We want to reassure you that this content was captured before COVID-19.
Thank you for your continued support and understanding.
The Fiorelli Team