We currently deliver to the following European and Worldwide destinations : Australia, Austria, Belgium ,Bosnia and Herzegovina, Bulgaria, Canada, China, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Guernsey, Hungary, Hong Kong, Iceland, Ireland, India, Isle of Man, Italy, Japan, Jersey, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, United States of America.
Cut off for guaranteed delivery before Christmas is 2pm 20th December
Free UK Delivery on orders over £60 (excluding Northern Ireland / Channel Isles)
Delivery costs £3.95 (£8 for Northern Ireland / Channel Isles). UK deliveries within 3-5 working days.
Next Day Delivery costs £4.95. (£20 for Northern Ireland / Channel Isles)
During busy and sale periods next day delivery will be unavailable and please allow 5-7 working days.
Delivery costs £10. European delivery within 3-7 working days.
Delivery costs £25 to Norway/Croatia/Iceland/Switzerland/Serbia/Bosnia
Delivery is £15.00 and normally takes up to 10 working days
Delivery to Japan, Australia, Canada and USA is £25
Please note that our shipping costs outside of the UK do not include any fees or costs associated with import or customs fees. Each country has different rules for import and custom fees so we advise you to check the rules of your country with regards to any additional costs you might be asked to pay
NEXT DAY DELIVERY
If you order Next Day Delivery by 2.45pm, Monday to Thursday, you will receive your goods the next day**. Please note the cut off for next day delivery on jewellery is 12pm. If you place an order after 2.45pm on a Thursday on a next day service you will not receive this until the following Monday, we do not deliver on Saturdays.
If you order anytime after 2.45pm on a Friday and over the weekend, you will receive your goods on the Tuesday. Any orders placed on a Bank Holiday will be delivered 2 working days later.
During busy sale periods Next Day Delivery option may not be available. Any changes will be stated in delivery information.
We do not deliver on a Bank Holiday so please be aware of any upcoming ones when you order!
**Providing our carriers services are functioning normally and there are no adverse weather conditions, or other factors which are out of our control.
We aim to dispatch all orders received before 2.45pm on the same day. We aim to dispatch any orders placed after this the following day, except Friday when we aim to dispatch on the following Monday or next working day if the Monday is a public holiday. These dates and times for delivery are not guaranteed and are all subject to availability from our on-site warehouse.
Please note that we do not deliver to PO Boxes.
Cancelling an order
Unfortunately once an order has been placed, we cannot cancel it. If you ordered in error, then you can either refuse to take delivery of the item or use the prepaid return label to ship the item back to us. Once we have received the item we can process a refund.
Any items purchased from our website between 18th November and 25th December, are able eligible for return and a full refund up to 8th January 2020.
If you are buying as a gift for Christmas, please ensure that you keep the confirmation email containing the ORDER NUMBER, as we will require this to be able to accept the return should the gift be unsuitable, for an exchange or refund.
The items would need to be unused and with the tags on to be eligible to return them for a full refund to the original payment method.
If you wish to return anything purchased over the Christmas period, please be aware that due to the holiday season, there may be some delays with refunds.
Rest assured, we will be responding to emails however if you are chasing a refund, please allow 5 - 7 working days from the date we receive the item for us to process the refund and it to be returned to your account again before contacting us.
If after this timeframe you still have not received it, our team will investigate further if you send an email across with the order number.
Please keep all proof of return as we may request this.
You will be notified of a refund being processed back to your account via a ‘Refund Memo’ email.
You can contact us and ask for a pre-paid Royal Mail label to take your item(s) to a Post Office.
Please clearly state on the returns form whether you require a refund or a like for like exchange. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.
We will not accept any returns for non-faulty items that have been used and/or tags removed.
Please note, we cannot accept returns of personalised items.
If you want to return a product that you have identified as faulty you must contact us prior to returning the goods.
As we are unable to reimburse you for the cost of the returns postage, we offer a pre-paid returns label for any faulty goods. Please contact us on +44 (0) 1252 533 561 or email@example.com to receive your pre-paid label.
If you have returned the goods to us within the warranty period and we can verify the goods as faulty, we shall offer you a full refund or replacement (depending on stock availability).
With all returns, please ensure the below procedure is followed in any email correspondence to us for a swift resolution with our customer service team:
- Your ORDER NUMBER in the subject line (not any invoice numbers or shipment numbers)
- Some images of the item you have and also images identifying what the issue is that you are facing
If you have any queries regarding our returns process, please do not hesitate to contact us at firstname.lastname@example.org.
All goods which have been returned for refund in line with our Returns and Refunds policy will be credited using the same method originally used by you, at the price paid for the goods, including sales taxes and original shipping charges. When a refund has been processed you will be notified via email stating “Refund Memo”. This means a refund has been actioned on the order and it will be returned back to the method of payment you used (debit card / paypal).
Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods. If your order consists of multiple goods, the 14 day period runs from when you get the last of the batch. You then have a further 14 days to send the items back. We endeavour to process your return within 7 days from the date of return.
Hygiene - Please note that in the interests of hygiene, earrings cannot be returned, unless they are faulty.
Returns Address: Fiorelli Web Returns, Bay Studio Main Building - Unit 1, Bay Studios Business Park, Ffordd Amazon, Swansea, SA1 8QB
What is Debenhams returns and refunds policy?
-Subject to exceptions, Debenhams is happy to exchange or refund your purchase within 28 days of delivery, Click & Collect orders the 28 days starts after receiving your 'Order Ready for Collection' email.
-Your refund will be credited to the original payment card. Orders paid via a Debenhams gift or beauty club card will automatically be credited back to this.
-Unwanted goods must be returned in a resalable condition and any tags must be intact. Extra care must be taken when trying on clothing to not leave a deodorant scent or mark.
-We reserve the right to refuse an exchange or refund if goods are not returned in a saleable condition or are damaged.
-This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the consumer protection (distance selling) regulations, further details of which are available from the local trading standard department or citizens advice bureau.
What products are excluded from the returns and refunds policy?
We are unable to offer an exchange or refund on the below products, unless they are mis-described or faulty:
-Beds, and custom-made altered items.
We are unable to offer an exchange or refund on orders where the product was damaged following acceptance on your behalf by the below location types:
-Freight forwarding companies, hotels, B&B’s storage and relocation companies.
For health and hygiene reasons we are unable to exchange or refund for the below reasons unless faulty:
-Once the original packaging has been opened, cosmetics/fragrance.
-Pierced earrings/pierced body jewellery.
- Once the original packaging has been opened duvets, pillows and bed spreads.
-Gift food/products containing alcohol
-Swimwear/underwear/lingerie, control wear and hosiery.
We are also unable to refund the following products:
-Products not purchased from Debenhams. Only products identified as being Debenhams stock are viable for an exchange, or gift card to the value of the current or last price.
Require assistance? Contact email@example.com