We are incredibly excited to announce that we will be reopening our stores on Saturday 27th June.
Please be assured that the health and wellbeing of our customers and employees is of utmost importance and is our first priority.
To ensure you all are safe whilst you are browsing in-store, please see below the precautions we’ve put in place
Limited number of customers
We are welcoming a restricted amount of customers in each store at one time, ensuring social distancing markers are clearly visible.
Protection for you and our staff
Our dedicated team will be provided with PPE equipment to protect themselves as well as you. We would also like to encourage you to use PPE if possible.
There will be sanitising stations at the entrance of each store. Please feel free to use the hand sanitiser provided upon entering the store and as you leave.
Social distancing guides
We are placing 2m distancing measures at the till points of each store so they are easily visible. We are also adding one-way floor arrows that will direct you in your journey whilst browsing.
Areas that have been touched will be regularly disinfected including all surfaces and products.
IIf you do wish to buy one of our accessories, a team member will retrieve a brand new item from our stockroom for you where possible.
Contactless payment is available and recommended in all of our stores. Card machines will be sanitised after each use.
Extended returns policy
If you purchased an item from us from 1st March, you will have until 31st July to get a refund or exchange. For all new purchases when our stores reopen, we have extended our returns period to 60 days.
With these new precautions in place, our dedicated Fiorelli team promise to continue to fulfill the highest standard of service in all of our stores to ensure you have the same enjoyable experience as usual.
If you have any concerns before visiting one of our stores, our customer service team is available for any queries you may have via email and social.
We thank you for your support and understanding and we look forward to welcoming you back very soon!
The Fiorelli team