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Terms & Conditions

  • General

    GBG Europe F&A do not sell, rent or loan any identifiable information regarding our customers to third parties without your consent.
    We comply with the standards, procedures and requirements laid down in the UK Data Protection Act to ensure personal information you give us is kept secure and processed fairly and lawfully.
    For our newsletter subscription, we will ask for your name and email address. Postal address, contact telephone number and date of birth are optional but may be used to tailor promotions to your requirements.
    Email alerts and newsletters will be sent to inform of new products, events and special promotions from GBG Europe F&A and the brands that they represent.
    For competition entries, we will ask for your name, email address, postal address and contact telephone number. Date of birth is optional.
    If you do not want to receive further email alerts from GBG Europe F&A, you can opt out by checking the box on the entry form.
    If you no longer wish to receive email alerts, please simply unsubscribe from the email by clicking the unsubscribe link or send an email to our customer services department on enquiries@fiorelli.com, writing ‘unsubscribe’ in the subject heading.
    GBG Europe F&A accepts no responsibility for the content of any site to which a hyperlink from this site exists. Such links are provided for you your convenience on an ‘as is’ basis with no warranty, express or implied, for the information provided within them.
    If you have any comments or queries relating to our privacy policy, please email enquiries@fiorelli.com.

    GBG Europe F&A do not sell, rent or loan any identifiable information regarding our customers to third parties without your consent.


    You acknowledge that we cannot guarantee and are not in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you.
    We shall have no liability to you for any loss of profits, business or revenue, damage to goodwill, economic and/or other loss that was not reasonably foreseeable by us at the time you entered into the contract to buy goods from us. We do not guarantee that our Site will be compatible with your computer, and we accept no liability for any corruption or loss of data held on your computer, or any liability for any other loss or damage of any kind caused to your computer resulting from the use of our Site.


    These terms and conditions (“T&C”) constitute the entire agreement between you and us regarding your use of this Site and purchase of goods, and supersede any other terms and conditions, agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and us in relation to such matters. Your ordering of goods and use of the Site shall be deemed to be your acceptance of the T&C. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the T&C, those rules, code of conduct or other matter shall prevail over the T&C. No oral explanation or oral information given by any party shall bind us nor alter the interpretation of the T&C. You confirm that, in agreeing to accept the T&C, you have not relied on any representation save insofar as the same has expressly been made a representation in the T&C and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the T&C save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the T&C.
    No waiver by Us of any breach of this Agreement shall be considered as a waiver of any subsequent breach of the same provision or other provision.
    If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of this Agreement and the remainder of the affected provision shall be unaffected and shall remain in full force and effect.


    We shall have no liability to You for any delay in performance to the extent that such delay is due to any event outside Our reasonable control including but not limited to acts of God, war, flood, fire, labour disputes, subcontractor delays, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events. If We are affected by any such event then time for performance shall be extended for a period equal to the period that such event or events delayed such performance.
    The T&C will be governed by and construed in accordance with the laws of England and you irrevocably submit to the non-exclusive jurisdiction of the courts of England.
    Material published on this Site is the copyright of GBG Europe F&A or its licensors. All rights reserved.

  • Terms Of Sale

    All our non-EU and Channel Island's orders are zero rated for VAT. Our web price is the same for EU orders as we subsidise shipping and the additional admin costs associated with export sales. You, the customer, are responsible for investigating any customs duty that may be applicable on worldwide orders. As a UK based company, GBG Europe F&A will not accept any responsibility for additional custom duty charges incurred by your country customs.

  • Prices And Ordering

    No contract is created until we have accepted your order and sent you an email confirmation. If you do not receive an email confirmation within one working day please contact us (details are below) to check whether we have received your order. In the event that the product is listed at an incorrect price due to a typographical error or an increase in prices that has not been updated on this site we will not process your order and will instead alert you to the actual price of the goods, in this instance we reserve the right to cancel your order.

    All orders will appear on your bank statement in GBP. Therefore the final charged price may vary slightly on your bank statement. The actual exchange rate of the transaction will be determined by the cardholders bank/card company at the time of purchase.

  • Cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

    We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. If you delete all of your cookies you will have to update your preferences with us again. If you use a difference device, computer profile or browser you will have to tell us your preferences again.

    For the exhaustive list of cookies we collect see the List of cookies we collect.

  • Price Protection Promise

    A promise to our customers that we will protect the pricing of our product in the online space.

    If you, the customer, have not yet purchased the product from us but have found it cheaper elsewhere
    - We will offer the product at the lower price and give an additional 10% off provided you buy from www.fiorelli.com
    - Proof of the lower price must be provided from the same day to reflect the lower price via a screen shot or a link to an approved stockist site,
    - If approved & verified by customer services a discount code will be issued via email and will be valid for 3 working days
    If you, the customer, have already purchased from us and find the product cheaper elsewhere
    - We will refund you with the price difference, plus an additional 10%
    - You must send proof from the same day that the same product (including colour) can be found cheaper elsewhere via a web link to the lower price or a screen shot.
    - If approved by customer services your payment card will be credited within 3 working days (plus a further 3-5 days for funds to appear in your account)

    1. Price honour and discount offer only applies to purchases on our official online website www.fiorelli.com
      2. Offer only applies to same currency prices
      3. Proof of lower price must be supplied (Email confirmation / Web link to site with proof of date)
      4. Site with lower price must be an accredited Fiorelli stockist (eg. Not eBay or Amazon)
      5. Policy applies to online comparisons only
      6. Policy applies to same items in the same colour
      7. The product on the alternate website must be in stock and available for delivery immediately
      8. Fiorelli.com must have the product in stock
  • Product Bundle Promotions

    1. Only available on selected colours and styles as displayed Fiorelli.com.
      2. Must be purchased as a promotion bundle as displayed at Fiorelli.com
      3. If you wish to return any item of the bundle (Gift box, purse, handbag etc) the complete bundle must be returned or you will be charged the full and original price for all other items kept within the bundle.
      4. Promotional bundles are only available at Fiorelli.com
      5. Limited period only while stocks last
      6. Personalised Mia's cannot be included in bundles.
  • Email T&C's

    1. Address:  5th Floor, The Westworks, 195 Wood Lane, London, W12 7FQ
    2. VAT Registration Number: 927315620
    3. Company registration number: 6631593

    You are receiving this email because you registered on Fiorelli.com. Please add newsletter@email.fiorelli.com to your safe sender/address book. We want to ensure you always receive our latest product news and offers. Free UK Delivery on orders over £60 (excluding Northern Ireland / Channel Isles)

  • Email Subscription Offers

    1. Offer applies to full price items only
      2. Only one use per customer
      3. Fiorelli jewellery is not included in any email subscription discount codes
      4. Cannot be used in conjunction with any other offer.
  • Gift Cards

    E-Gift Cards are accepted online as a method of payment at Fiorelli.com and can be activated with a minimum value of £10.00 and have a maximum value limit of £500.

    The E-Gift Card is not a cheque guarantee, credit or charge card and cannot be exchanged for cash, returned or refunded, except in accordance with your legal rights. E-Gift Cards cannot be used for payment in Fiorelli concessions, in third party department stores or in independent retailers and are excluded from free delivery options.

    You can use your E-Gift Card online at the official Fiorelli website www.fiorelli.com. Simply enter the code on your E-Gift Card email at the checkout page to use the credit towards your purchase. Any balance remaining after your transaction will remain on the E-Gift Card. The value on the Gift Card will expire if it is not used within 24 consecutive months from the date of purchase.

  • Gift With Purchase

    1. Only one free gift with purchase of full price handbag per customer/household
      2. If all or part of the order is returned resulting in an order value under the gift with purchase threshold, the free gift must also be returned
      3. Alternatively, should you wish to keep the gift with purchase, we will charge you for the value of this product
      4. Offer is not available in conjunction with any other offers
      5. Offer subject to stock availability
      6. Offer only available at www.fiorelli.com  
  • Delivery Offers

    1. Offer only valid on orders to mainland UK (excludes Islands and N. Ireland)
      2. Offer is not available in conjunction with any other offers
      3. Offer subject to stock availability
      4. Offer only available at www.fiorelli.com  
  • Spend & Save Offers

    1. Offer is not available in conjunction with any other offers or discount codes
      2. Offer subject to stock availability
      3. Offer only available at www.fiorelli.com  
  • Competitions

    The following terms and conditions to apply to competitions and prize draws on this website, Facebook and/or Twitter unless otherwise stated:

    1. Prize draws and competitions are not open to employees (and their immediate families) of GBG Europe F&A, their agents, or anyone connected with the competition or prize draw in question. 
    2. Only one entry per person. Collective and/or proxy entries are not allowed.
    3. All prizes are subject to availability and GBG Europe F&A reserves the right to exchange them for items of equal or greater value.
    4. Prizes are non-transferable and cannot be exchanged for cash.
    5. A winner(s) will be drawn at random from all valid entries received by the closing date. 
    6. No correspondence will be entered into regarding the selection of the winner(s).
    7. To request the name and county of the winner(s), please send a stamped self-addressed envelope to GBG Europe F&A, 5th Floor, The Westworks, 195 Wood Lane, London, W12 7FQ
    8. If you are under the age of 16, you must obtain permission from your parent/guardian before you enter this competition.
    9. Prizes unclaimed after 60 days will be deemed to have been forfeited and GBG Europe F&A reserves the right to offer the prize to another entrant.
    10. The prize draws and competitions are governed by English law and are subject to the exclusive jurisdiction of the English Courts.
    11. By entering a prize draw or competition, each entrant agrees to be bound by these terms and conditions
  • Social Media Competitions

    Bought one of our handbags? Tag us in your image to be in with a chance of winning a £50 voucher to spend on Fiorelli.com

    1. You can enter on Instagram or Facebook, however your account needs to be public for your entry to valid
    2. We will select up to two winners per month who will be contacted on the relevant platform
    3. We will select up to two winners per month who will be contacted on the relevant platform
    4. The winners we select will be from Facebook and/or Instagram
    5. If the winner does not respond to the announcement within 72 hours, we reserve the right to select another winner
    6. You will win 1 x £50 Fiorelli voucher to spend on Fiorelli.com, valid for a 12 month period. This cannot be exchanged for another prize or cash alternative
    7. Your voucher can be used on any item on Fiorelli.com but must be used in one single transaction. You will be responsible for paying any remaining amount above £50
    8. If you return an item, the funds will be credited back to the voucher
    9. We reserve the right to withdraw this competition at any time
    10. These terms and conditions are effective from 28th January 2020 and override any previous terms and conditions outlines for this competition
  • Company Details

    All contracts for the sale of goods are placed with:
    GBG Europe Footwear & Accessories, 5th Floor, The Westworks, 195 Wood Lane, London, W12 7FQ

    Company registration no. 06631593 (registered in the UK)
    Company VAT no. [ GB 927315620 ]
    Email address: enquiries@fiorelli.com

This statement may change and should be viewed regularly. Any changes made will also be notified through our newsletter and updated on our website.